Return Policy

This Return Policy explains how [companyname] handles order cancellations, refunds, and exchanges for digital items purchased through [companywebsite]. Please read it carefully before placing an Order.

General Policy

Due to the nature of digital in-game items, all sales are considered final once a skin, key, or item has been successfully delivered to your account or Steam Inventory. This means we generally do not offer refunds or returns after the item has been transferred.

Order Cancellation
Before Delivery

If you wish to cancel your Order, you must do so before the item has been delivered. Once your Order is marked as “Processing,” please contact [companyemail] immediately. We will do our best to accommodate your request.

After Delivery

After delivery, we do not accept cancellations, as digital items cannot be returned or deactivated once they have been transferred.

Refunds
When Refunds Are Possible

Refunds are only available if:

  • We are unable to deliver the purchased item due to stock unavailability.
  • Your payment was processed in error (e.g., duplicate transaction).
  • The transaction was cancelled by [companyname] for technical or security reasons.

Refund Process

To request a refund, please contact our support team at [companyemail] within 3 days of purchase. Provide your Order ID and details of your request. Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Partial Refunds

In rare cases, partial refunds may be granted at our discretion if only part of an Order could not be completed.

Warranty Period

If you encounter an issue with your purchased item within the specified warranty period (as described in our Terms & Conditions), please reach out immediately. We may offer replacements, fixes, or partial refunds where appropriate.

Chargebacks and Disputes

Initiating a chargeback without first contacting [companyname] to resolve the issue may result in permanent suspension of your account and access to the Platform.

How to Contact Us

If you have any questions about this Return Policy or need help with an Order, please contact our team at [companyemail]. We’re here to help you resolve any issues as quickly as possible.